Reply Copilot
For eBay sellers — Live now

Stop pasting eBay messages into ChatGPT.

Reply Copilot drafts replies right inside eBay Seller Hub — using your FAQs, your team's voice, and the listing itself. Cut every reply from 5 minutes to 5 seconds.

Install free extensionSee how it works on eBay
🛡️Copilot, not bot. You approve every reply. Compatible with eBay's TOS.
⏱️Sellers reclaim hours per rep, every week.
⏱️ The whole loop

From customer message to sent reply, without leaving Seller Hub.

Open a thread. Click Draft. Click Send. The reply goes through eBay's native send flow — same audit trail, same notifications, same history. We just make it faster.

01

Click 'Draft reply' in the message thread

The button appears next to eBay's reply box. Reply Copilot reads the customer's message, pulls the listing details, and matches against your FAQs. The draft appears in seconds.

~3 seconds
02

Click 'Send' — eBay's button, our draft

Tweak the wording or send as-is. The message routes through Seller Hub's normal send — customer sees a normal reply from your shop, with full thread history intact.

~2 seconds
Read message → switch to ChatGPT → paste FAQs → edit → paste back
5+ minutes per reply
↓
Click Draft, click Send
5 seconds per reply
📦 Listing context

Reads the listing so you don't have to.

Every reply comes with the right context — pulled straight from the listing the customer is asking about. No more retyping "yes, comes with original box" ten times a week.

Item title & condition
"Vintage leather jacket, men's M, used — excellent condition, original tags"
Shipping & handling
"USPS Priority, ships within 1 business day, $14.99 to lower 48"
Returns policy
"30-day returns accepted, customer pays return shipping"
Item-specific details
"Genuine leather, brass hardware, made in Italy, 2018 collection"

Cached for an hour per item — so a hot listing with 30 inquiries only pulls once.

Multi-rep teams

Four reps, four voices, one knowledge base.

Most CS teams have one rep who's warmer, one who's more direct, one who handles the technical questions. Reply Copilot keeps each rep's voice — without making everyone sound like the same chatbot.

🧠

Shared FAQ, per-rep voice

Every rep draws from the same shop knowledge — but the tone matches who's logged in. Set the voice once per teammate.

📚

FAQs that update everywhere

Update the shipping policy once. Every rep's drafts pick up the change immediately. No more "wait, did anyone tell Sara about the new return window?"

🔍

See what your team sent

Manager view: which replies got sent, which got edited heavily, which customers came back happy. Your QA loop, in one place.

🚀 Setup

Live on eBay in under 5 minutes.

No eBay developer account. No API keys. No OAuth dance. The extension works in your already-logged-in Seller Hub session.

🧩01

Install the extension

One click from the Chrome Web Store. Works on Chrome, Edge, Brave, Arc — any Chromium browser.

⏱️ 15 seconds
📚02

Upload your shop FAQs

Paste them in, drag a markdown file, or import from a Google Doc. Add per-rep tone profiles for each teammate.

⏱️ 3 minutes
💬03

Open eBay Seller Hub messages

The "Draft reply" button is already there, next to eBay's reply textarea. Click it on any thread.

⏱️ 1 second
💸 Pricing

Pays for itself the first week.

Per-seat pricing. Drafts uncapped. Sharper every week your team uses it.

Lite

$29 / month

For solo eBay sellers handling their own messages.

  • 1 user
  • eBay only
  • Drafts uncapped

Team

Most popular
$59 / user / mo

For multi-rep eBay CS teams.

  • No user minimum
  • eBay included, +$29/mo per extra marketplace
  • Per-rep voice profiles
  • Voice Fit dashboard

Custom

Let’s talk 10+ users

High-volume eBay sellers, multi-marketplace.

  • 10+ users or 5+ marketplaces
  • Custom voice and KB scopes
  • Founding-partner rates available
See full pricing

Get hours of your eBay week back.

Install free. 14-day trial, no card required. Live in under 5 minutes. Your future self, and your CS team, will thank you. 🙌

Install free extensionAll marketplaces